iPad/Tech Info & Support
Need iPad Support? Click here to submit a request
(need to use your District Student Google Account)
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Troubleshooting iPad Issues FAQ
Q: What do I do if my iPad won’t charge?
A: Try removing the cover and doing this: https://www.youtube.com/watch?v=xPNOqnE1W-k.
- To prevent this from happening again, make sure to update the iOS by going to Settings-> General-> Software Update-> Download and Install.
Q: What do I do if the apps aren’t showing up on my iPad?
A: Try updating the iOS on the iPad by going to Settings-> General-> Software Update-> Download and Install.
- If this still doesn’t resolve the issue, file a tech ticket to support@sbunified.org. Please include the student’s name, ID number, school and a brief description of the issue.
Q: How do I change my school Google password or what if I forgot my password?
A: Go to https://password.sbunified.org
Q: What do I do if my keyboard doesn’t work?
A: Try separating it from the iPad and then reattaching it again. If that doesn’t work, try updating the iOS on the iPad by going to Settings-> General-> Software Update-> Download and Install.
Q: What do I do if my iPad is damaged, lost or stolen?
A: Damaged, lost or stolen iPads must be reported immediately to the district’s Educational Technology Services (ETS) department by sending an email to support@sbunified.org, from your @my.sbunified.org email address.
Q: How do I purchase optional iPad Insurance?
A: Optional iPad Insurance is available from a third party vendor, should you be interested in purchasing it and will cover the iPad for a calendar year. Insurance costs $29 and covers unlimited instances of damage with no deductible. iPad insurance does not cover lost devices or device accessories. iPad insurance is no longer available for purchase. iPad insurance is available at the start of the school year. This vendor is not associated with SBUnified and insurance is made available as a courtesy to families. You can enroll using a credit/debit card at the following link: http://www.worthavegroup.com/gpo/sbunified
To pay with cash or check please come to the district office at 720 Santa Barbara St. from 7:30 AM to 4:30 PM Monday - Friday. Cash payments must be made with exact change.
As a reminder, without insurance, the cost to replace a broken iPad screen starts at $100. Full device replacement is upwards of $300.
If you have any problems with your iPad you can get help by sending an email to support@sbunified.org, from your @my.sbunified.org email address.