iPad/Tech Info & Support

Need iPad Support? Click here to submit a request 
(need to use your District Student Google Account)

-------------------------------------------------------------------

Troubleshooting iPad Issues FAQ

Q: What do I do if my iPad won’t charge?
A: Try removing the cover and doing this: https://www.youtube.com/watch?v=xPNOqnE1W-k.
- To prevent this from happening again, make sure to update the iOS by going to Settings-> General-> Software Update-> Download and Install.


Q: What do I do if the apps aren’t showing up on my iPad?
A: Try updating the iOS on the iPad by going to Settings-> General-> Software Update-> Download and Install.
- If this still doesn’t resolve the issue, file a tech ticket to support@sbunified.org. Please include the student’s name, ID number, school and a brief description of the issue.
 

Q: How do I change my school Google password or what if I forgot my password?
A: Go to https://password.sbunified.org
 

Q: What do I do if my keyboard doesn’t work?
A: Try separating it from the iPad and then reattaching it again. If that doesn’t work, try updating the iOS on the iPad by going to Settings-> General-> Software Update-> Download and Install.
 

Q: What do I do if my iPad is damaged, lost or stolen?
A: Damaged, lost or stolen iPads must be reported immediately to the district’s Educational Technology Services (ETS) department by sending an email to support@sbunified.org, from your @my.sbunified.org email address.


If you have any problems with your iPad you can get help by sending an email to support@sbunified.org, from your @my.sbunified.org email address.